CEO and president of SEH (St. Paul, MN), a firm that’s simplifying the world’s complex challenges by designing better places, engineering clean water, and renewing infrastructure.
build trust
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When you don’t meet your commitments, you disappoint people and they remember it. If people can’t count on you, they won’t hire or promote you.
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It comes down to respect and providing for your employees. If you do these two things, your people will quickly become your biggest cheerleaders.
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Good client service is not complicated; it’s just not always easy to maintain. However the benefits we reap are well worth the effort.