build trust

CEO and president of SEH (St. Paul, MN), a firm that’s simplifying the world’s complex challenges by designing better places, engineering clean water, and renewing infrastructure.

When you don’t meet your commitments, you disappoint people and they remember it. If people can’t count on you, they won’t hire or promote you.

It comes down to respect and providing for your employees. If you do these two things, your people will quickly become your biggest cheerleaders.

Good client service is not complicated; it’s just not always easy to maintain. However the benefits we reap are well worth the effort.