communicate

If you figure out the big question, it’ll invigorate your culture, differentiate your company, and inform everything you do in your business.

In 20 years as an in-house graphic designer, the lessons learned are simple: Serve the customer, protect the brand, meet the deadlines, and communicate with the client.

“A lot of managers in AEC firms – design and technical people who have become managers – need to learn a few supervisory basics.”

Even if you’re at the lower rungs of the org chart, there are plenty of opportunities for meaningful acts of leadership.

Generational ownership and leadership transitions pose unique challenges. Anyone you promote to the highest level must be cut from the right cloth. The statistics bear repeating: Most professional services firms…