By Liisa Andreassen | President of Fishbeck (Grand Rapids, MI), a firm of engineers, scientists, architects, and constructors in the business of problem solving, inspiring results, and bringing ideas to life.
honest
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President and CEO of Primera (Chicago, IL), a mid-size, full-service, woman-owned engineering design and consulting firm.
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Good client service is not complicated; it’s just not always easy to maintain. However the benefits we reap are well worth the effort.
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“When directly confronted with a difficult or painful question and you aren’t honest with people – they’ll figure that out. And you can forget them ever trusting you again.”
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The blunt honesty typically associated with the old gray hairs is something that should be embraced by the younger generation.