Responsive

Good client service is not complicated; it’s just not always easy to maintain. However the benefits we reap are well worth the effort.

Phil Keil, Zweig Group’s director of strategic services, knows how to put the pieces together to craft unique strategies and implementation plans for AEC firms.

“Mentors and those whom they are mentoring have to select each other. It’s a mutual thing based on chemistry.”

“Being a leader means you have to keep growing and learning. We can all change. This includes you!”

“As hard as it is to believe – because it has been used as a business tool for so long – people in the AEC business still don’t understand basic email etiquette.”

Use these five strategies to maximize client relationships without leaving your desk.

Taylor Dayton, EIT, is a project engineer at Aspect Consulting’s office in Wenatchee, Washington.

“A lot of managers in AEC firms – design and technical people who have become managers – need to learn a few supervisory basics.”

Our success, as people and as businesses, depends on the quality and speed of our response to problems and opportunities. This play on the word responsibility is not new, but…